Refund policy
Return & Refund Policy
Last Updated: July 2026
At Silvara24, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we offer a hassle-free 30-day return and refund policy.
30-Day Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, products must:
- Be unused and unworn
- Be returned in original condition
- Include original packaging
- Not be damaged due to misuse or improper handling
Free Returns
We proudly provide free returns for eligible orders worldwide.
Before returning any item, please contact our customer support team at support@Silvara24.store for return instructions.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Clear photographs of the item
We will gladly arrange a replacement or full refund.
Non-Returnable Items
The following may not qualify for return:
- Customized or personalized products
- Clearance or final-sale items
- Products damaged through customer misuse
Late Refunds
If your refund has not appeared:
- Check your bank account
- Contact your credit card provider
- Contact your financial institution
For further assistance, contact support@Silvara24.store.